Food safety compliance that fits how your kitchen actually runs.

This Privacy and Cookie Policy explains how Food Safety Centre ("we", "us", or "our") collects, uses, stores, and protects your personal data when you visit our website, purchase from our e-commerce platform, use The Academy e-learning platform, log data on TempGuard, or generate documents via Wizard.

We are committed to safeguarding your privacy in compliance with the UK GDPR and the Data Protection Act 2018.

1. Who We Are and Contact Information

For the purposes of data protection legislation, Food Safety Centre is the Data Controller for general website usage, account management, e-commerce purchases, and platform subscriptions.

If you have any questions about this policy or wish to exercise your data rights, you can contact our data protection team via our website or support portal.

2. Information We Collect

We collect and process the following categories of personal data:

• Account & Contact Data: Name, business name, business address, email address, phone number, and billing details.
• Operational & Usage Data: Data inputted into our tools (such as hygiene logs in TempGuard or company details entered into Wizard), training progress and assessment results in The Academy, and purchase histories on our e-commerce store.
• Technical Data: IP address, browser type and version, time zone setting, operating system, and platform usage data collected automatically when you browse our website.

3. How We Use Your Information and Legal Bases

We only process your personal data where we have a lawful basis under UK law. We use your data for:

• Performing our Contract: To process your e-commerce orders, deliver subscriptions, manage your access to TempGuard, Wizard, and The Academy, and handle billing.
• Legitimate Interests: To improve our website functionality, secure our network, prevent fraud, and provide effective customer support.
• Legal Obligations: To comply with tax, accounting, and regulatory record-keeping requirements.

4. Data Sharing and Security

• Third-Party Service Providers: We may share your data with trusted third-party vendors who assist us in operating our website, processing payments, hosting cloud infrastructure, and delivering emails. These providers are bound by strict data processing agreements.
• Data Security: We implement robust technical and organisational security measures (including encryption and secure server hosting) to protect your personal data from unauthorized access, loss, or alteration.

5. Your Data Protection Rights

Under UK data protection law, you have rights including:

• Access: The right to request copies of your personal data.
• Rectification: The right to correct inaccurate or incomplete data.
• Erasure: The right to request the deletion of your data under certain conditions.
• Restriction & Objection: The right to object to or restrict our processing of your data.
• Data Portability: The right to request the transfer of your data to another organization.

6. Cookie Policy

What Are Cookies?

Cookies are small text files placed on your computer or mobile device when you visit a website. They are widely used to make websites work efficiently, as well as to provide reporting information to site owners.

How We Use Cookies

We use cookies for the following purposes:

• Strictly Necessary Cookies: Essential for the operation of our website, enabling core features such as user logins, secure checkout, and subscription management. You cannot disable these via our cookie banner.
• Performance and Analytics Cookies: Used to track visitor behavior, page views, and traffic sources so we can measure and improve the performance of our website and applications (including TempGuard and The Academy).
• Functionality Cookies: Remember your preferences, login details, and customized settings to enhance your user experience across visits.

Managing and Disabling Cookies

When you first visit our website, a cookie banner will prompt you to accept or manage your cookie preferences. You can alter your cookie settings at any time by adjusting your browser settings to block or delete cookies. Please note that disabling strictly necessary cookies may impact the functionality of our e-commerce checkout or app platforms.

These comprehensive Terms of Use ("Terms") govern your access to and use of our website, products, and services under the laws of England and Wales. This includes the Food Safety Centre B2B e-commerce platform, The Academy e-learning platform, the TempGuard hygiene recording app, and the Wizard food safety policy builder (collectively, the "Services").

By accessing or using any part of our Services, you agree to be bound by these Terms in full.

1. Scope, Status, and Governing Law

• B2B Contract: Our Services are strictly intended for business users, commercial operators, and food industry professionals acting in the course of a trade or business. Consumer protection legislation (such as the Consumer Rights Act 2015) does not apply.
• Jurisdiction: These Terms, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), shall be governed by, and construed in accordance with, the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction.

2. Critical Disclaimer: No Guarantee of Compliance

• Regulatory Landscape: Our tools are designed to assist compliance with UK food safety regulations, including retained EU law (such as Regulation (EC) No 852/2004), the Food Safety Act 1990, and Food Standards Agency (FSA) guidance.
• User Responsibility: Use of our Services does not infer, create, or guarantee legal compliance or food hygiene ratings (such as a 5-star FHRS rating).
• Sole Liability: You—the food business operator—retain sole and absolute legal liability for your food safety management systems, HACCP verification, and regulatory compliance. Food Safety Centre accepts no liability for Environmental Health Officer (EHO) enforcement actions, hygiene improvement notices, prohibitions, prosecutions, or business closures.

3. Specific Service Terms

• a) E-Commerce (Food Safety Centre): Goods supplied are intended for commercial kitchens and food businesses. You must ensure equipment and consumables meet your specific operational requirements.
• b) E-Learning (The Academy): Training completion certificates demonstrate staff participation and basic awareness under UK hygiene guidelines, but do not replace practical on-site supervision or constitute formal statutory accreditation.
• c) Hygiene Recording App (TempGuard): TempGuard acts as a digital logbook to assist with your Hazard Analysis Critical Control Point (HACCP) record-keeping. You remain responsible for supervising staff input, validating data integrity, and taking immediate corrective action during temperature failures.
• d) Policy Builder (Wizard): The Wizard generates customisable templates. These must be reviewed, adapted, and implemented by a competent person to ensure they accurately reflect your actual kitchen procedures and hazard controls.

4. TempGuard: Data Protection & Privacy (UK GDPR)

• Data Ownership: You retain full ownership of all hygiene, temperature, and operational data inputted into TempGuard by your staff ("Customer Data").
• Roles of the Parties: For the purposes of the UK Data Protection Act 2018 and UK GDPR, you are the Data Controller and Food Safety Centre is the Data Processor regarding any personal data inputted into TempGuard.
• Compliance & Security: We process personal data strictly in accordance with UK data protection laws, our Privacy Policy, and appropriate technical and organisational security measures. We only process Customer Data to provide, maintain, and improve the TempGuard service.
• Audit Logs & Data Retention: While TempGuard maintains digital logs for your internal auditing convenience, you are responsible for staff data input accuracy. Upon account termination, you are responsible for exporting your records; we reserve the right to delete stored data following a reasonable post-termination period.

5. Subscription and Billing Terms

• Billing Cycles: Access to modules such as TempGuard, Wizard, and certain features of The Academy or the e-commerce portal operate on a recurring subscription basis (monthly or annual).
• Auto-Renewal: Subscriptions automatically renew at the end of each billing cycle unless cancelled prior to the renewal date via your account settings.
• Fees and Price Changes: You agree to pay all applicable fees associated with your chosen subscription plan. We reserve the right to modify subscription pricing upon providing reasonable advance written notice prior to your next billing cycle.
• Refunds and Non-Payment: All subscription and digital tool access fees are non-refundable, except where required by applicable English law. We reserve the right to suspend or terminate your access immediately if payments fail or accounts become overdue.

6. Limitation of Liability and Indemnity

• Exclusion of Indirect Loss: To the maximum extent permitted by English law, Food Safety Centre shall not be liable for any loss of profits, business, goodwill, anticipated savings, or any indirect or consequential loss arising from the use of our Services.
• Cap on Liability: Our total aggregate liability to you under or in connection with these Terms shall be limited to the total fees paid by you to Food Safety Centre in the 12 months preceding the event giving rise to liability.
• Indemnity: You agree to indemnify and hold harmless Food Safety Centre against all claims, liabilities, losses, damages, and legal costs arising from your breach of UK food safety legislation, misuse of our platform, or errors in data recorded using our tools.

7. Intellectual Property

All content, software, course materials, app interfaces, wizard algorithms, and branding found across the website, The Academy, TempGuard, and Wizard are the intellectual property of Food Safety Centre. You are granted a limited, non-exclusive, non-transferable license to use them for your internal business operations only.

This Acceptable Use Policy ("AUP") governs your access to and use of the Food Safety Centre website, e-commerce platform, The Academy e-learning platform, the TempGuard hygiene recording app, and the Wizard food safety policy builder (collectively, the "Services").

By accessing or using our Services, you agree to comply with this AUP in full. This policy applies to all users, administrators, and staff members operating under your account.

1. Prohibited Uses

You may use our Services only for lawful business purposes. You agree not to use the Services:

• Unlawful Activity: In any way that breaches any applicable local, national, or international law or regulation (including UK food safety laws, environmental health regulations, and the UK GDPR).
• Fraudulent Conduct: To transmit any material that is fraudulent, misleading, or intentionally inaccurate (such as falsifying temperature logs in TempGuard or submitting fake credentials on The Academy).
• Harmful Content: To upload, post, or transmit viruses, malware, trojans, logic bombs, or any other malicious software designed to disrupt, damage, or limit the functionality of our website or apps.
• Harassment & Abuse: To send or upload any material that is defamatory, obscene, offensive, hateful, inflammatory, or designed to harass or cause distress to other users or Food Safety Centre staff.
• Unauthorised Access: To attempt to gain unauthorised access to our servers, databases, user accounts, source code, or any restricted areas of TempGuard, Wizard, or The Academy.

2. Platform-Specific Restrictions

• a) E-Commerce & Account Security: You are responsible for maintaining the confidentiality of your login credentials. You must not share your account access with unauthorized third parties or use another user's account without permission.
• b) The Academy (E-Learning): Course content, modules, and tests must be completed by the specific individual registered for that training. Proxy testing, sharing answers, or bulk-completing modules without proper training verification is strictly prohibited.
• c) TempGuard (Hygiene App): You must ensure that all data entered into TempGuard represents truthful, real-time observations. Manipulating historical logs or misrepresenting compliance checks is a direct violation of this policy.
• d) Wizard (Policy Builder): You must not use the Wizard tool to generate policies intended to deceive regulatory authorities, Environmental Health Officers (EHOs), or external auditors.

3. System Integrity and Misuse

• Overloading Infrastructure: You must not conduct automated scraping, data mining, high-volume automated requests, or denial-of-service (DoS) attacks against our servers or hosting infrastructure.
• Reverse Engineering: You agree not to copy, duplicate, reverse engineer, decompile, or extract source code from TempGuard, Wizard, The Academy, or any part of the Food Safety Centre platform.

4. Suspension and Termination

• Monitoring & Enforcement: We reserve the right (though not the obligation) to monitor use of our Services to ensure compliance with this AUP.
• Breach Consequences: If we determine, in our reasonable discretion, that a breach of this AUP has occurred, we may take such action as we deem appropriate, including:
  • Immediate, temporary, or permanent withdrawal of your right to use the Services.
  • Deletion of offending data or accounts.
  • Reporting unlawful conduct to UK law enforcement authorities or relevant regulatory bodies (such as local authorities or the Food Standards Agency).
  • Pursuing legal action for damages and recovery of costs resulting from the breach.